Testimonials

Testimonials

YCCS is proud of our reputation for excellence in the debt collection industry. Here's what a few of our clients appreciate about our service and results:

Focused on performance and client satisfaction

"...Memorial Hospital has been a client of YCCS for nearly thirty years. This lasting business relationship speaks to the agency's success in generating a high collection percentage. Regular audits of our hospital accounts indicate that YCCS's goal is immediate payment in full. Agency account notes reflect collector representatives consistently assist our patients by providing suggestions for potential sources of funds, while stressing the urgency of meeting their financial obligation to Memorial.

YCCS employs high caliber staff, extensively trained in collections and the laws pertaining to collection practices. We have not had any HIPAA violations or compliance concerns with YCCS's performance. Patients do not complain about the agency's handling of their accounts. The management team at YCCS is focused on performance and client satisfaction. Over the years, they have been flexible in developing systems and processes to meet Memorial's needs..."

Berniece Thornton, CPAM, Director, Business Services,
Memorial Hospital

A collection agency who really understands their client's needs

"As a billing and accounts manager for numerous medical offices in the Yakima area, I would like to take the time to acknowledge the outstanding service that has been provided by YCCS...

I am very thankful to have the support of a collection agency who really understands their client's needs. In the fast-moving pace of today's work world, it is very helpful to have the technology needed to file collection accounts with a company through the Internet. While most of my interaction with YCCS is through the Internet, I look forward to speaking to them in person as well, for they are always very professional and extremely pleasant.

With the medical collection field getting so difficult and our problems with healthcare insurance increasing, it is reassuring to have a company like YCCS on your side."

Tammy Lloyd, Accounts Manager
Cascade Surgical Partners,
Rheumatology Northwest,
Cascade Cosmetic and Reconstructive Surgery


Always looking for ways to improve service

"...YCCS is willing to go that extra mile for their customers. Not only do they provide excellent customer service, but they are very efficient. Although we are pleased with their work, they are always looking for ways to improve their service. They are willing to take time out of their busy lives to sit down with you and discuss a concern or a new idea that you might have. The personal touch that Sheila Burns and her dedicated staff give to us as customers is impressive..."

Jessica Albert, Lead Financial Specialist
Yakima County Clerk's Office


Recommended without hesitation

"...Sheila Burns and the YCCS management staff are available and willing to meet often to facilitate communication and coordination. We have been very pleased with their service in the past and continue to enjoy a healthy working relationship. I can recommend the services of YCCS without hesitation."

Robyn Berndt, Operations Manager
Yakima County Courts

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