Fair but Firm

YCCS is determined to consistently satisfy our clients by providing the best service and results in collecting debt. Because we use only fair, prudent and lawful techniques to secure timely debt collection, we maximize collection results while minimizing problems for our clients. YCCS is Fair but Firm.

Efficient and effective debt recovery

YCCS utilizes a comprehensive computerized system to manage our collection accounts. We employ the latest resources and technology available to increase performance and quality for our clients, while always maintaining the personal service and attention our clients expect.

Professional staff

We strive to be respectful and fair with every consumer in order to maintain our integrity and the integrity of our clients. Our collection and reporting activities are in strict compliance with all applicable federal, state and local laws and regulations. All YCCS collectors are monitored by highly-skilled supervisors who ensure both the quantity and quality of their efforts. About half of our collectors also speak Spanish - a real benefit in our bi-lingual community.

Customized Service

Our success is built on our ability to provide customized service for our clients. We work one-on-one with each client to identify the service and technology options that best meet the client's needs. Customized integration between our office and our clients' systems ensures streamlined processes and the highest recovery rates.

Online Security

All of our computer systems are protected by multiple layers of security hardware and software to ensure all client and consumer information is secure. Our network is guarded by state-of-the-art firewalls, powerful intrusion detection and prevention systems, and routine safety audits to maintain the highest level of security.

Advanced Technology

YCCS delivers exceptional results for our clients by investing in the best and most productive computer hardware and software available. All of our employees have individual personal computers with the latest technology and resources to effectively and securely handle client accounts.

Protecting Privacy

We recognize and respect the privacy expectations of our clients and their consumers. Our computer systems use the latest encryption methods and our technology department rigorously monitors and maintains our systems to ensure all accounts are processed in a secure environment.

Bonded and Insured

Although state law does not require it, YCCS chooses to carry bonding coverage for all employees. This offers our clients additional financial protection and professional assurance.