About Us

About YCCS

YCCS provides reliable debt collection services for a multitude of clients, including government, municipal, judicial, medical, retail, service and private entities. We take pride in our professionalism, commitment to service, and Fair but Firm attitude.

Our company was originally founded in 1948 as Yakima County Credit Service, Inc. Sheila Burns purchased the agency in 1976 and steadily extended our services to the larger Pacific Northwest region and across the United States. In 1987 the name was changed to YCCS - A National Collection System, reflecting our growth.

YCCS now operates four locations in the state of Washington; our corporate headquarters in Yakima with branch offices in Kennewick, Seattle and Wenatchee. We serve our clients with integrity, contribute to our communities through a variety of associations, and strive to positively represent our industry by maintaining the highest standards of professionalism and service.

YCCS Collection Staff

Every employee at YCCS receives instruction in the Fair Debt Collection Practices Act (FDCPA) to ensure complete understanding of federal laws governing collection agencies. FDCPA regulations are designed to prevent abusive, deceptive, and unfair debt collection practices.

In addition, all YCCS collectors must successfully complete intensive training prior to collecting on any account. This training thoroughly develops the skills necessary to identify debt profiles and find solutions for consumers' debt problems.

With this extensive education and training, YCCS collectors have proven themselves to be dedicated and efficient at helping our clients recover their lost dollars. Our collectors are committed to securing the largest amount possible while remaining polite and professional at all times.

YCCS Management Team

Our managers represent the best of the collection industry. The YCCS management team exemplifies professionalism and inspires excellence in all of our employees.

Sheila Burns,
Owner and President

Drawing on more than 30 years of experience in the collection industry, Sheila actively supervises the management of daily operations, develops policy, and directs strategic planning for YCCS. She has served as a director for the American Collectors Association and as president of both the Washington Collectors Association and the Yakima Chamber of Commerce. Guided by Sheila's extensive knowledge and savvy business sense, YCCS has grown to be one of the largest and most successful collection agencies in Central Washington.

Richard Christensen,
Vice President, Sales Manager, and Legal Department Manager

As Vice President of YCCS, Richard has broadened his service to the collection industry and the local community. He is an active committee member of the American Collectors Association and is a board officer of Western Collectors. In his role as YCCS Sales Manager, Richard oversees the success of our sales representatives, striving for the highest level of professionalism in the collection industry. He also directs the YCCS legal department under the guidance of our attorney, Howard N. Schwartz, Attorney-at-Law.

Javier Lozano,
Collections Manager

Javier brings 16 years from knowledge and experience to our agency, He provides the oversight that assures our high standards are met. Combining his comprehensive knowledge of collection practices and governing laws with his natural skill at building relationships, Javier provides an essential component of the quality assurance, delivering excellence while keeping a professional attitude.

Shonna Stroud,
Administrative Assistant, and Accounts Payable

Shonna brings together administrative, budgeting and financial management skills to effectively manage all facets of YCCS office administration. She maintains our financials - including accounts payable, trust settlements - with exceptional integrity and accuracy.

© Copyright 2008 YCCS